Important Phone Numbers & Web Sites
24-Hour Health Information Line - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com
Blue Cross Blue Shield for TRS-Active Care
1-866-355-5999 / www.bcbstx.com/trs 
BCBS customer service is available 8 a.m. to 8 p.m., Monday to Friday.
Dental Plans - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com 
CIGNA customer service is available 24 hours a day, 7 days a week!
Disability Plan - UNUM
1-866-809-5352 - General Plan Questions
1-800-858-6843 - Claims Questions
Disease Management Program - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com 
Employee Assistance Program - CIGNA Healthcare
1-877-622-4327 / www.cignabehavioral.com 
Flexible Spending Accounts - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com
CIGNA customer service is available 24 hours a day, 7 days a week!
Healthy Babies Program - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com 
Medical and Alternate Plans - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com
CIGNA customer service is available 24 hours a day, 7 days a week!
Mental Health Claims (2008) - ValueOptions
1-866-665-6305
Mental Health Claims (2009) - CIGNA Healthcare
1-800-244-6224 / www.mycigna.com 
CIGNA customer service is available 24 hours a day, 7 days a week!
Pre-Certify Inpatient Hospital Services - CIGNA Healthcare
1-800-244-6224
Pre-Certify Mental Health Services - CIGNA Healthcare
1-800-244-6224
Prescriptions - Walgreens Health Initiatives
1-800-207-2568 / www.mywhi.com 
Vision Service Plan
1-800-877-7195 / www.vsp.com 
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