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Once your claim has been processed, you will receive an Explanation of Benefits (EOB). It will show you the breakdown of charges and payments, if any. If you have a question regarding a specific claim, please call the phone number on your EOB. When you file a claim, always keep copies of what you submit.

Medical - Aetna/Caremark (TRS-ActiveCare)

Dental Plans

  • Deadline: Must be filed within 12 months from the date of service.
  • Delta Dental network dentists will file claims for you.
  • Mail to Delta Dental, P.O. Box 1809, Alpharetta, GA, 30023-1809
  • Delta Dental Claim Form PDF file

Flexible Spending Accounts

Vision Service Plan

  • VSP in-network optometrists will file claims for you.
  • If you use a non-VSP optometrist, use your itemized receipt to complete the Out of Network Reimbursement form at Opens new window. Print the completed form and mail to Vision Service Plan, Attn: Out-of-Network Provider Claims, P.O. Box 997105, Sacramento, CA, 95899-7105.
  • Deadline: Out-of-network claims must be filed within 6 months from the date of service.

Disability Plan

  • UNUM Claim Form PDF file (for claims that occurred before 9/1/2016)
  • Cigna (for claims that occur as of 9/1/2016) - call 1-800-362-4462