Assistant Superintendent's Office
The assistant superintendent for technology services oversees and manages the operation of the technology department.
2700 W. 15th Street
Plano, TX 75075
Fax (469) 752-8032
Instructional Technology consists of student database managers,
cluster support teams, and Learning Media Services.
The student database managers' responsibilities include supporting our district wide classroom electronic gradebook and attendance system (Pinnacle), and the School Messenger automated calling system.
Each cluster support team consists of a technology coordinator and technology specialists. The coordinator role includes assigning work direction to the technology specialists, collaborating with technical support services and telecommunications to provide needed services to the campuses and providing overall planning leadership to the cluster schools. The role of the specialist is to act as liaison between district program needs in curriculum, technology and the campus needs. Specialists are also assigned a particular curriculum area to support. They support campus initiatives as diverse as creating Internet pages to integrating a video image device into a social studies unit of study and everything in between. In addition to supporting an identified curriculum content area K-12, we ask the specialists to also be "generalists" when it comes to various curriculum and grade level applications.
2700 W. 15th Street, Plano, TX 75075
Fax (469) 752-8149
Learning Media Services
Student Records provides coordination, support and training to each campus, and all central office staff requiring access to student record information such as grades, transcripts, attendance, discipline, scheduling, and health & immunizations. It is also responsible for coordinating the coding for the state (PEIMS) reporting and the federal (Civil Rights) reporting coordinating with various departments such as Special Education, Bilingual/ESL, Gifted/Talented and Title I. Student Records conducts regular audits of elementary attendance records, and all campus entry and withdrawals. Other department responsibilities include maintaining the street index system, coordinating and processing grade reporting and campus scheduling assistance.
Technology Operations directs and manages the services provided by the Technical Support Services Department as well as coordinates all of Plano ISD district wide systems integration with TEAMS and Prologic Technology Systems, Inc.
Systems Analysis and Support
Technical Support Services
The Technical Support Services department is responsible for the installation, maintenance and support of the district's computing systems, networks and data communications technologies, including hardware and software. The department also coordinates all facets of the district telephone system, cellular and paging services, voice mail, long distance service as well as the district cable access television system.
Infrastructure Support Services
Application Support Services
The Help Desk provides centralized phone help for technical support. All problems that require on-site support are entered into a tracking database and assigned to the appropriate group for resolution. Once calls are entered into the database, they stay on an open call list until completed.
The Deployment Center maintains a large inventory of computers, computer components, printers, and data communication equipment for our network needs. Deployment is also responsible for moving computing equipment as required throughout the district.