Technology Department

		Service Departments Academic Services Athletics Business Services Communications Human Resources Safety and Security Student and Family Services Superintendent Technology

• Associate Superintendent's Office
• Instructional Technology
• Technology Operations
• Technology Resources

Associate Superintendent's Office

The Associate Superintendent for Academic and Technology Services oversees and manages the operation of the Technology Department which includes Instructional Technology and Technology Operations.

2700 W. 15th Street, Plano, TX 75075
(469) 752-8193
Fax (469) 752-8032

Instructional Technology

Instructional Technology consists of student database managers, cluster support teams, and Learning Media Services.

The student database managers' responsibilities include supporting our district wide classroom electronic gradebook and attendance system (Pinnacle), and the School Messenger automated calling system.

Each cluster support team consists of a technology coordinator and technology specialists.   The coordinator role includes assigning work direction to the technology specialists, collaborating with technical support services and telecommunications to provide needed services to the campuses and providing overall planning leadership to the cluster schools.   The role of the specialist is to act as liaison between district program needs in curriculum, technology and the campus needs.   Specialists are also assigned a particular curriculum area to support.   They support campus initiatives as diverse as creating Internet pages to integrating a video image device into a social studies unit of study and everything in between.   In addition to supporting an identified curriculum content area K-12, we ask the specialists to also be "generalists" when it comes to various curriculum and grade level applications.

2700 W. 15th Street, Plano, TX 75075
(469) 752-8054
Fax (469) 752-8149

Instructional Technology Staff

Instructional Technology

Projects

Career & Technical Education

Learning Media Services

Student Records

Student Records provide coordination, support and training to each campus, and all central office staff requiring access to student record information such as grades, transcripts, attendance, discipline, scheduling, and health & immunizations. It is also responsible for coordinating the coding for the state (PEIMS) reporting and the federal (Civil Rights) reporting coordinating with various departments such as Special Education, Bilingual/ESL, Gifted/Talented and Title I.   Student Records conducts regular audits of elementary attendance records, and all campus entry and withdrawals.   Other department responsibilities include maintaining the street index system, coordinating and processing grade reporting and campus scheduling assistance.

Technology Operations

Technology Operations directs and manages the services provided by the Technical Support Services Department as well as coordinates all of Plano ISD district wide systems integration with CIMS and Prologic Technology Systems, Inc.  Specific systems included TEAMS, CIMS, eSchool Solutions and Curriculum Planners.

2700 W. 15th Street, Plano, Texas 75075
(469) 752-8070
FAX (469) 752-8032

Systems Analysis and Support

Technical Support Services

The Technical Support Services department is responsible for the installation, maintenance, and support of the district's computing systems, networks, and data communications technologies, including hardware and software. The department also coordinates all facets of the district telephone system, cellular and paging services, voice mail, long distance service as well as the district cable access television system. 

Networking

East Cluster Network Team

West Cluster Network Team

Central Cluster Network Team

Telecommunications

Telecommunications work to meet the telecommunications needs of the district staff including all facets of the district telephone systems, cellular and paging service, voice mail, and long distance service. 

Cable Access Television (CATV)

Cable Access Television (CATV), through close coordination with Library Media Services and our local cable provider, work to insure cable access television service to all district facilities and each classroom.

Help Desk

The Help Desk provides centralized phone help for technical support.   All problems that require on-site support are entered into a tracking database and assigned to the appropriate group for resolution.   Once calls are entered into the database, they stay on an open call list until fixed, ensuring that we do not let problems "fall through the crack".   During school year 06-07, the Help Desk handled over 30,000 calls.

Deployment Center

The primary responsibility of the Deployment Center is to maintain a large inventory of computers, computer components, printers, and data communication equipment for our network needs.   This group also moves computing equipment as required throughout the district.